Eleanor of Aquitaine Essay example -- History Historical Rulers Queen

Eleanor of Aquitaine When viewing the Middle Ages, it is often assumed that women had little if no political power. However, there are certain women that still stand out in the minds of historians, regardless of whether they are queens or commoners. These women ruled vast domains either directly or indirectly, and have influenced many other women to do the same. One such figure was Eleanor of Aquitaine. Although her name is rarely mentioned in history books, her lineage can be found in almost every noble house in Europe. She not only embodied the virtues of a noble woman, but she was also a charismatic strong leader. Her opinion was often heeded in matters of state as well as personal struggles. Truly a remarkable woman, she has shown what being a cunning and graceful queen can do for a country. Eleanor was born in 1122, to William X and Anor of Aquitaine. Eleanorà ­s father, the Duke of Aquitaine, ruled a large plush kingdom that was rich in wine and rolling verdant hills (Dahmus 179). The young Eleanor grew up in a court of Troubadours who sang of courtly love and women. Her grandfather, William IX, is credited as being one of the first Troubadours who brought lyric poetry to life, and her own father continued the tradition (Dahmus 180). Eleanor, having been blessed with good looks, is attributed with being the subject of many of these verses and of inspiring men to sing to women of high station (Consort). These happy times however, were short lived when at the age of five, Eleanorà ­s father died (Troubadour). On his deathbed, her father requested that she be given to Louis VI in order to wed one of his sons (Dahmus 181). This was done, and Eleanor and Louis VII were wed in the summer of 1137. Although this seemed to be... ...to wield power while obeying her husbandà ­s commands. Few men or women in history were able to better utilize their many talents in order to accomplish their goals. Works Cited "Consort of Love and Letters." 1 Apr. 1998. <http://spectrum.net/dede/eleanor.htm> (A word of caution to the readers: Lyn Reeseà ­s Women in World History suggested this web-site. It was written by a high school student and could contain errors) Dahmus, Joseph. Seven Medieval Queens. New York: Doubleday & Company, Inc, 1972. Duby, Georges. Women of the Twelfth Century. Great Britain: The University of Chicago Press, 1997. "Eleanor of Aquitaine." Women in World History Curriculum. Ed. Lyn Reese. 1999. 16 Apr. 2000. <http://www.womeninhistory.com/EofAreturns.html> "The Troubadourà ­s Daughter." Suite 101. <http://www.geocities.com/Athens/7545/Eleanor.html>

Wireless Lan Security Issues

Customer Relationship Management (CRM) is the heart and centre of most businesses and industries in the world today. It is the deciding factor that drives businesses by ensuring that customers are kept satisfied enough to keep coming back. It’s a discipline that most organizations have found increasingly beneficial to invest in. Technology vendors have also seen the benefit and potential in manufacturing state-of-the-art software solutions that are capable of managing and handling the business processes of most organizations.To remain internationally competitive, there’s an urgent need for individuals and businesses to incorporate the principles of effective customer relationship management. The major CRM Vendors are Oracle, SAP and Microsoft. Other CRM technologies also exist that can serve the ever-evolving needs of organizations but these three solution providers are the major ones and they own a fair share of the market. CRM solutions and applications are continuall y evolving to improve the relationship between organizations and their customers.How CRM helps to build Relationships with Customers Customers’ needs are constantly evolving and it is no longer news that they are king. CRM solutions exist in a bid to build long-lasting relationships with these customers that all parties would benefit from. These solutions are developed with the sole objective of satisfying and exceeding the expectations of customers so that these customers may be retained for a lifetime and the practicing organizations can benefit from these relationships.Other major applications of customer relationship management are discussed as follows: †¢ CRM assists in maximizing the potential value of every customer; these benefits are seen in the overall corporate performance and optimal use of data within the organization †¢ CRM provides a platform for dealing with all customer concerns and issues that are related to the business. CRM Solutions also provide reports that are useful in developing marketing strategies and plans†¢ CRM also provides a platform for evaluating the needs of customers, determining which aspects of the business need improvement, ascertaining the level of frontline service and prioritizing the organization’s goals in a bid to retain customers and gain new ones (CRM Landmark, n. d. ). Describe the three CRM technologies used by marketing departments SAP is one of the major technologies used for marketing in most organizations today. The SAP Customer Relationship Management (SAP CRM) software is part of a comprehensive software suite known as the SAP Business Suite.It reduces costs and enhances decision-making with a long-term view. The software has features that can support core business functions such as marketing, sales, partner channel management, service, interaction center, web channel and business communications management (SAP, 2009). Oracle’s CRM solution is based on information-driven sales, marketing and service. It has an open-standards architecture that can easily be integrated into any existing framework in most organizations.It has the capability to isolate and streamline key business processes, improve the quality of data used for decision making and ensure that key decisions are made by people that have access to the same source of data. Oracle has a robust range of CRM applications that can be deployed in almost any type of location and during any phase of CRM introduction (Oracle, 2009). Microsoft invented a solution known as the Microsoft Dynamics CRM Solution. Microsoft's CRM solution focuses on communication as the core aspect of customer relations. It provides a solution that helps to define an effective method of communication and collaboration.It has a platform through which sales, service and marketing staff can share information in a manner that is seamless for the overall benefit of the customer. Through the software, it is possible to establish an overall view of sales trends, buying patterns, consumer behaviour and track the results of customer service on a real time basis. One major advantage that Microsoft CRM holds is its easy integration with existing Microsoft products such as Outlook, SharePoint portal, web browsers, mobile devices and other office applications (Microsoft Corporation, 2009).Describe and differentiate the CRM technologies used by sales departments and customer service departments. Sales and customer service work hand-in-hand. There’s no way to accomplish one without the other. Technologies that focus on sales basically help to automate sales processes without identifying what exactly the customer wants. On the other hand, technologies that focus on CRM help in designing successful campaigns, building on what the customer wants and how the customer can be successfully retained (CRM Landmark, n. d. ).Most CRM vendors now realize that these two applications work together and have resorted to pro ducing them in a single package. CRM technologies used by sales departments and customer service departments are often similar. Most vendors package these applications in a manner that allows both departments to fully utilize the CRM software. Conclusion IT plays a major role in the deployment of CRM solutions. It acts as an enabler for ensuring that customers continually have access to what they need and when they need it. It is no doubt that CRM solutions are a worthwhile investment and are here to stay.For these applications to work, it is necessary to provide people with the right skill sets and training facilities that will ensure that up-to-date technologies are maintained and deployed. In addition, CRM technologies need to be planned and staff must be guided through a comprehensive change management program to ensure a successful deployment. It will be exciting to see what the future holds for these software solutions. References CRM Landmark. (n. d. ). The Differences Betwee n Sales Force Automation and Customer Relationship Management.Retrieved April 27, 2009, from CRM Landmark: http://www. crmlandmark. com/crmjourney_sfaandcrm. htm Microsoft Corporation. (2009). Microsoft Dynamics CRM. Retrieved April 26, 2009, from Microsoft Corporation: http://www. microsoft. com/dynamics/crm/default. mspx Oracle. (2009). Customer Relationship Management. Retrieved April 27, 2009, from Oracle: http://www. oracle. com/applications/crm/index. html SAP. (2009). SAP CUSTOMER RELATIONSHIP MANAGEMENT. Retrieved April 27, 2009, from http://www. sap. com/solutions/business-suite/crm/businessbenefits/index. epx

A Project Management Class For Teams - 1314 Words

OLS 371 is a project management class for teams to learn project management skills through planning and developing through hosting a community service event in the form of a bike ride for Central Indiana Bicyclers Association (CIBA). Team is defined as a group of people that come together to achieve a common goal. The common goal for students in OLS 371 was to successfully host a bike ride. The objectives for the pesky peddlers team were; 1. To host a CIBA bike event with a short and long route. 2. Outline a bike routes effectively to ensure an easy/safe ride. 3. Prepare riders with easy to read maps. 4. Ensure a safe route with well thought out Support and Gear (SAG) locations. Students enrolled in OLS 371 went through four stages,†¦show more content†¦The storming stage is where team members are forced to address issues that might cause some form of conflict. In the storming stage, the team is looking for structural clarity and rules to prevent conflict from happening. The project manager needs to be assertive, actively listening to the members, and encouraging members to view other alternatives. It is important to involve everyone in discussions. The project manager raises difficult issues and coaches the team through their struggles. The pesky peddlers had their operating guidelines in place, and roles and responsibilities were clearly defined. At this point, students were supportive off each other and was appreciative of other’s skills and experience. The team responded well to the guidance of the project manager. During the norming stage, the pesky peddlers team marked a short and a long route with Dan Henry’s for bikers to follow. Dan Henry’s are symbols that allow riders to follow established courses easily without cues sheets or map. However, each rider was provided a cue sheet a map at the beginning of the ride in case they had questions during their ride. There were two SAG stops for the long route and one SAG stop for the short route. Drinks and snacks were provided at both SAG stops free of charge to the riders. The pesky peddlers gained confidence and felt a sense of momentum and this is how they were able to move on the performing stage. The pesky peddler’s team successfully madeShow MoreRelatedProject Manament1078 Words   |  5 Pages |Strategic Portfolio and Project Management | Copyright  © 2010, 2009, 2005 by University of Phoenix. All rights reserved. Course Description This course introduces students to the planning phase of project management. Students will discover the connection between strategic portfolio management and project management. Other topics include project-based versus non-project-based organizations, activity planning and sequencingRead MoreProject Management : Application Of Knowledge, Skills, Tools And Techniques885 Words   |  4 Pages EMEN 5030 PROJECT MANAGEMENT JOURNAL Pavani Potluri Graduate Student Interdisciplinary Telecom Program TABLE OF CONTENTS 1. INTRODUCTION 3 2. 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